If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at support@hypeutilitygears.com, or WhatsApp us at +6016-481 8265.
Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission for a cancellation prior to goods shipment.
RETURN POLICY
All items sold are strictly non-returnable and non-refundable.
Please ensure that you review your order carefully — including product details, specifications, size, colour, and quantity — before completing your purchase. Once an order has been confirmed and payment has been made, it cannot be cancelled, returned, exchanged, or refunded under any circumstances.
If you receive a parcel that is damaged during delivery or you received the wrong item, please contact our customer service within 24 hours of receiving the parcel and provide clear photos and your order number for verification. Any claims made after this period may not be entertained.
The method of refund will be processed via online bank transfer:
– Online Bank Transfer, e-Wallet or Card: Full/partial refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
We will only ship to addresses provided in the billing address or shipping address provided during your purchase.
Please ensure correct addresses and reachable phone numbers are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.
We will not be liable in the event of an incorrect shipping address being provided and goods are returned to us.
All re-delivery of goods to you will be charged for associated shipping charges which will be disclosed upon request for a second delivery attempt.
Change In Shipping Address
If you have any request for change of shipping address, please email us at support@hypeutilitygears.com, or WhatsApp us at +6016-481 8265 within 12 hours upon your order submission.
If a request for change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.
Shipping Time
It typically takes between 1-3 working days (Monday to Friday) for Standard Delivery items & 7-10 working days for Pre-order items for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.
Tracking Number
Once goods leave our warehouse and are picked up by our shipping partner, the tracking ID for the package will be communicated to you via email and updated on your member’s account.
